Privacy Policy

1. Introduction

Your privacy is important to us. This Privacy Policy explains how NGIAVINY
collects, uses, and protects your personal information. We are committed to
safeguarding your data and ensuring transparency in our practices.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number,
    and shipping address.
  • Payment Information: Credit/debit card details or payment
    service details (processed securely through trusted third-party
    providers).
  • Usage Data: Information about your interactions with our
    site, including IP address, browser type, and pages visited.
  • Farmer and Partner Data: If you are a producer or
    partner, we may collect additional information relevant to our
    collaboration, such as farm location and product details.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders efficiently.
  • Improve our website, products, and customer service.
  • Communicate with you about your orders, inquiries, or requests.
  • Send promotional offers and updates (only with your explicit consent).
  • Support our fair trade and community development initiatives.

4. Sharing Your Information

We do not sell or share your personal information with third parties, except
as necessary to:

  • Fulfill your orders (e.g., with shipping and logistics partners).
  • Comply with legal obligations or regulatory requirements.
  • Protect the rights, property, or safety of NGIAVINY, our customers, or
    others.

5. Data Security

We implement appropriate technical and organizational security measures to
protect your personal data from unauthorized access, disclosure, or misuse.
However, please note that no system is completely secure, and we cannot
guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or updating of your data.
  • Request deletion of your data, subject to legal or contractual
    obligations.
  • Withdraw your consent for data processing at any time.
  • Object to the processing of your data for marketing purposes.

To exercise these rights, please contact us at
contact@ngiaviny.mg.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the
purposes outlined in this policy, unless a longer retention period is
required or permitted by law.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do
not knowingly collect personal information from minors. If we become aware
that we have collected such data, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be
effective upon posting on this page. We encourage you to review this policy
periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy
Policy, please contact us at: